Terms and Conditions

CLAUSE 2 SCOPE

These general terms and conditions (“Terms & Conditions”) apply to any reservations made by you (as defined below), directly or through a travel agent at the following hotel: the Arev St. Tropez (the “Hotel”), owned and operated (under license from Vanand) by SAS Lou Tropez, a company registered with the Registry of Trade and Companies of Fréjus under number 880 110 630 and VAT number FR5088 011 0630, with its registered office at 8 Chemin des Vendanges, 83990 Saint Tropez (“Lou Tropez” or “we”, “us”, “our”).  

These Terms & Conditions are available on the Website where they can be accessed at any time. You may store and/or print these Terms & Conditions using the standard settings of your browser and/or computer.

These Terms & Conditions may be amended and/or supplemented at any time. In such case, the new version will promptly be posted online on the Website. You are invited to read these Terms & Conditions carefully every time you visit the Website and before each Reservation (as defined below) as they may have changed. The Terms & Conditions as modified and/or supplemented will take effect once posted on the Website and will apply only to prospective Reservations; any Reservations made prior to such posting will be governed by the version of the Terms & Conditions in effect at the time. The Hotel may, from time to time, make limited or other special offers available which are subject to the terms and conditions stated at the time of booking (“Special Offer Terms”). In the event of a conflict between these Terms and Conditions and the Special Offer Terms, the Special Offer Terms shall apply.

CLAUSE 4. SERVICES DESCRIPTION

The main features and characteristics of the Hotel and/or the offered Services are provided on the Website, before and/or during the reservation process. Guests can also obtain additional information on the Hotel and/or Services by contacting the Hotel directly as provided in Clause 11 below.

The photographs provided on the Website are for indication purposes only. Although every effort is made to ensure that the photographs, graphic representations, and texts provide an accurate picture of the Services offered, there may be variations due to seasonal changes, possible renovations and construction, changes to décor etc. In case of doubt, or to obtain additional information on the Services, please contact the Hotel directly as provided in Clause 11 below. Under no circumstances will Vanand and/or Lou Tropez incur any liability for any non-material errors that may occur in this regard.

In any event, the Website provides the following information to Guests: (i) essential characteristics of the Services and Hotel, such as the main features of the accommodation and Hotel facilities, (ii) applicable prices, (iii) payment terms, and (iv) General Terms and Conditions, Specific Terms and Conditions, and Cancellation Policy.

The Guest is solely liable for their choice of Services and their respective suitability for the needs of such Guest. Vanand and/or Lou Tropez will not be held liable in this respect.

CLAUSE 5. BOOKING

• Booking channels

A hotel reservation can be booked via the following channels: on the Website, over the phone, in person, via email to reservationsst@arevcollection.com or through a travel agent (“Hotel Reservation”).

If the Hotel does not show availability for your desired dates, you may request to be placed on a waiting-list.  Being placed on a waiting list is not a guarantee that you will be offered a room(s) for your desired dates.  If space becomes available, we will notify you via email or a phone call.

A Spa Service can be booked via the following channels: on the Website, via email to reservationsst@arevcollection.com, over the phone, or in person (“Spa Reservation”).

A F&B Service can be booked via the following channels:  on the Website, via email to reservationsst@arevcollection.com, over the phone, or in person (“Restaurant Reservation”).

Hotel Reservations, Spa Reservations and Restaurant Reservations are collectively referred to as a “Reservation” or, the “Reservations”.

By making a Reservation, a Guest hereby:

• Represents that he/she has the authority to bind all persons named on his/her Reservation.
• Confirms that the details provided for all parties to the Reservation are full and accurate.
• Confirms that all parties to a Hotel Reservation will provide original and valid identification issued by a governmental body at the time of check-in.
• Confirms that he/she has read and understood the Agreement and agrees (for himself/herself and on behalf of each person named on his/her Reservation) to be bound by the Agreement.
• Confirms that he/she has read the Privacy Policy which can be found on arevcollection.com and confirms that he/she will provide the Privacy Policy to each named person on the concerned Reservation.
• Confirms that he/she is 18 years of age or over and where making a Reservation for Services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those Services; and
• Confirms that no person on the Reservation is included on any sanction’s lists maintained by any government authority worldwide, as provided in Clause 12

If you or any member of your party has any medical condition, reduced mobility or disability which may affect your trip, please contact us at reservationsst@arevcollection.com to provide us with full details before you make your Reservation so we can try to advise you as to the suitability of your chosen accommodations or applicable Service(s). If we are unable to appropriately and reasonably accommodate the residential needs of the person(s) concerned, we reserve the right to not confirm your Reservation (in which case you will not be charged) or if you did not give us full details at the time of booking we may be unable to provide the applicable Service(s) and will therefore have to cancel your Reservation and refund you any prepaid sums.

• Confirmation of the Reservation

Once you have completed a booking process as set forth above in Clause 5.2, you will receive a Confirmation Email from the Hotel. When a Hotel Reservation is made through a travel agent, the Confirmation Email will be sent to the travel agent.  

The Confirmation Email will contain a copy of the Agreement. The Agreement governs the contractual relationship between you and the Hotel. The Agreement prevails over any other document regarding its subject matter. No general or specific conditions communicated by the Guest may be included in the Agreement or added to the Agreement.

Spa Reservations and Restaurant Reservations that are made in-person at the Hotel, will be confirmed via a phone text or WhatsApp message sent to the phone number provided by the Guest at check-in.  

• No withdrawal right

In accordance with the French Consumer Code, Guests do not benefit from a withdrawal right with respect to Services booked online on the Website.

CLAUSE 6. CHANGES/CANCELLATIONS/NO-SHOWS

• Changes/Cancellations made by us:

From time to time, we may need to make a change or on a rare occasion cancel your Hotel Reservation. We reserve the right to do so at any time. We are permitted to make minor changes without incurring any liability to you. In the event of a major change to your Hotel Reservation – including a cancellation, we will let you know as soon as possible. In such circumstances, we will refund you the amounts required by law.

We reserve the right to refuse or cancel a Hotel Reservation if it appears irregular, is made in bad faith, there is doubt about the identity or motivation of the Guest or for any other legitimate reason, or if there is a dispute with the Guest concerning a previous Reservation. In case of such cancellation, we will refund any prepaid amount.

• Changes/Cancellations by you

If you wish to change any part of a Hotel Reservation, you can do so directly on the Website (if the Hotel Reservation was made on the Website) or by contacting the Hotel as provided in Clause 11. Any modification will be subject to availability and a rate change if applicable.

• Transferability/No-Shows/Delays:

Before your stay, Hotel Reservations may be transferred by providing prior, written notice to the Hotel. However, the original method of payment for the Hotel Reservation shall remain in place and you will be required to sign a third-party payment form. A small administrative charge of
EUR 100 will also be payable to the Hotel to complete the Reservation transfer.

The Hotel is not responsible for any changes in schedule or delays caused by the Guest’s transportation providers that may result in a late arrival. In such a case, the Cancellation Policy set out in the Confirmation Email shall apply. No-Shows will be subject to the Cancellation Policy provided in the Confirmation Email.

• Force Majeure:

In the event of a force majeure, including without limitation warfare, serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination or pandemics and epidemics, announcements or decrees or orders by local authorities or natural disasters such as floods, earthquakes or fires, we shall be permitted to cancel your applicable Reservation(s), in which case we will refund you any sums you may have prepaid for such Reservation, without any other indemnity and/or additional compensation being due.

CLAUSE 7. FINANCIAL TERMS

• Pricing:

For Hotel Reservations, the price of the Reservation is based on a maximum double occupancy per room, per night, for the dates you selected plus, if applicable, any Additional Services selected by you. There is no discount for single occupancy. Additional Guests, to the extent they can be accommodated in the room type, will be subject to a charge of EUR 160.

The price of the Hotel Reservation is inclusive of all taxes, except for any possible taxes appearing in the Specific Terms and Conditions and/or recapped in the Confirmation Email (such as the city tax (or equivalent) or service or other charges), which are paid to the Hotel directly upon arrival. The price of the Hotel Reservation only covers the items listed in the Confirmation Email. Any other services (such as Additional Services, Spa Services or Food and Beverage Services that may be selected by you during your stay) will be in addition to the price indicated in the Confirmation Email. Upon check-in, the Hotel will place a pre-authorization charge on your credit or debit card equal to twenty-five (25%) percent of the nightly room rate for each night of the stay for any incidental charges you may incur during your stay.

For Spa Services, the price is per person per service selected by you, at the date and time selected by you and as per the terms recapped in the Confirmation Email and/or confirmation text or message.

For Restaurant Services, the price to be paid depends on the food and beverages consumed by you and your party.

The price of the Services is indicated in the currency chosen by you from among the choices offered on the Website, which may not be the same currency as that of the Hotel. Any currency conversion offered on the Website is provided on an indicative basis only. The Hotel cannot guarantee the actual exchange rate that will be applied by your bank or other financial institution. Services are payable in the currency applicable to the Hotel. You are responsible for any currency conversion fees your bank may apply.

• Accuracy:

We make every effort to ensure the accuracy of the rates of the Services displayed on the Website. However, in case of a clear error in price in a booking made on the Website, we reserve the right not to provide the Service where the rate is clearly erroneous. In such case, we will inform you of the error via email and either send you a new Confirmation Email if you wish to maintain your booking at the applicable rate, or else cancel the concerned Reservation and refund you for any amount you may have prepaid. In the event a technical issue erroneously shows availability for a certain room type, we will contact you within (48) hours to notify you of this mistake. In such an event, we will cancel the Reservation and refund you for any amount you may have prepaid.  

We may change the prices listed on the Website at any time without notice. However, the modified prices will only apply to future bookings made on the Website after the new prices come into effect.

• Payment methods

Payment for Hotel Reservations, Spa Reservations and Restaurant Reservations can be made, as applicable:

• by bank card (debit or credit) which includes Visa, MasterCard, American Express or Union Pay.
• by bank transfer (only for Hotel Reservations booked by phone or by email), in which case the booking will only be guaranteed, and the Confirmation Email sent when the full amount for the Hotel Reservation is received in the Hotel’s bank account, or
• by payment in cash in Euros only (only in case of payment in person at the Hotel, and within the limits permissible under local laws). In such case, all incidentals during the Guest’s stay must be charged to the room and paid by cash at the time of check-out.

Please note that travelers’ cheques and personal cheques will not be accepted.

The Hotel reserves the right to cancel a Hotel Reservation, Spa Reservation or Restaurant Reservation, as applicable, without notice, if the required amounts are not paid on time. You will be informed of this by email sent to the address you provided upon making the booking.

If it is not possible to collect the amounts due by you (for example due to a stop payment order, credit or debit card being declined, etc.), the relevant Reservation will be immediately cancelled. You will be informed of this by email sent to the address you provided upon making the booking.

It is your responsibility to save and print your payment certificate if you wish to keep a record of your transaction.

CLAUSE 8. PERSONAL DATA

As part of the performance of the Services or processing of bookings, Vanand and/or Lou Tropez process the personal data of Guests and users of the Website, under the conditions laid down in the Privacy Policy (available here).

CLAUSE 9. BRAND, INTELLECTUAL PROPERTY

The “Arev” brand, as well as all related trademarks whether figurative or not and, more generally, all other trademarks, illustrations, images, copyrighted materials, patterns, and/or logos appearing on any Arev branded items, accessories, or packaging, whether registered, patented or copyrighted or not (the “Arev Brand”) are and shall remain the exclusive property of Vanand.

The Website and all graphic, textual, visual, and photographic elements contained therein, including all illustrations, figurative or non-figurative trademarks, logos, images, designs, photographs, characters, texts, decors, modes of presentation, graphics or any other element of the Website (hereafter the “Content”) are and shall remain the exclusive property of Vanand. Vanand has granted a license to Lou Tropez for use of the Arev Brand (and Content, as applicable).

The Arev Brand, the Website and/or its Content may not be modified, reproduced, performed/displayed, distributed, posted, marketed, incorporated in a derivative or other work, in whole or in part, in any medium whatsoever. In general, the Brand, the Website and its Content may only be used for the purpose of browsing the Website and, where applicable, to make a booking or place an order.

The use of all or some of the Arev Brand, of the Website and/or of its Content, via downloading, reproduction, transmission, or performance/display for any purposes other than contemplated in these Terms & Conditions is strictly prohibited.
Subject to your compliance with these Terms & Conditions, you are granted a personal, revocable, non-exclusive, and non-transferrable right to access and use the Website and/or the Content solely and exclusively for your personal and private, non-commercial use.
In case of failure to comply with the above rules, you agree to hold Vanand and Lou Tropez harmless for all injury arising out of such failure, including against all claims, liability, costs (including attorney fees), damages, suits or proceedings by any person based on the direct or indirect use made of one or more works.

CLAUSE 10. COMMUNICATIONS

With respect to all communications you make available, provide or send to the Hotel or Vanand or Lou Tropez, including but not limited to information, feedback, questions, comments, proposals, content, suggestions, submissions, Hotel reviews, photographs, images, designs, music, videos, ideas, concepts, know-how, content, techniques and/or any other materials ("Communications"), you grant (or warrant that the owner of such materials has expressly granted) us a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right and license in our sole discretion to: (i) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, publicly display and perform and/or otherwise use or disclose to or share with others such Communications or incorporate such Communications into any form, forum, medium, or technology for any purpose whatsoever throughout the world in any media, now known or hereafter devised, including, without limitation, the development, production and marketing of products and services that incorporate such Communications; and (ii) use the name that you submit in connection with such Communications; and/or provide attribution of your Communications (for example, by listing your name on a Hotel review that you submit) at our sole discretion.

CLAUSE 11. CONTACT US

In case of a complaint, you can contact our customer service department at:
Duty Manager (dutymanagerst@arevcollection.com)

Arev St. Tropez
8 Chemin des Vendanges,
83990 Saint Tropez.

CLAUSE 12. SANCTIONS

If you (or any other person included in the Reservation made by you) are or at any time become a Sanctioned Person (as defined below) or if you are otherwise identified by a government authority having jurisdiction over the Hotel, as a person with whom the Hotel is prohibited from transacting business, the Hotel shall have the right to cancel the Reservation without incurring any liability to you (or any other person included in the booking).

“Sanctioned Person” means (a) any person who is on one or more lists of economic sanctions by the US, UK, the EU and/or any EU Member State, or who is otherwise specifically targeted by economic sanctions and/or restrictive measures by the United States, the UK, the EU or any EU Member State, or (b) any person designated by the Office of Foreign Assets Control of the U.S. Department of the Treasury as being a "specially designated national or blocked person" or similar status; or (c) a person described in Section 1 of U.S. Executive Order 13224 issued on September 23, 2001 or any other similar future Executive Order.

CLAUSE 13. GOVERNING LAW - DISPUTES

• Governing law

The Agreement is governed by and shall be construed in accordance with the laws of Cyprus without prejudice to any overriding mandatory provisions, in particular consumer protection laws, that may apply in the country of residence of the consumer.

• Disputes

In case of any dispute between the Hotel and you arising out of or in connection with any of the Services, the Hotel and you shall endeavor to amicably resolve it.

You agree to refer the matter, in priority, to the Customer Service department of the Hotel as per Clause 11 above.

If you are unable to reach an amicable agreement within sixty (60) days from the date of the referral, you may refer the matter, free of charge, to the consumer ombudsman to whom the Hotel reports, namely the CMAP (Centre de Médiation et d’Arbitrage de Paris),
39 avenue Franklin D. Roosevelt
75008 PARIS
website: https://www.cmap.fr/ 
E-mail: consommation@cmap.fr 
Phone number: 01 44 95 11 40 

Referral form: https://www.cmap.fr/la-mediation-de-la-consommation/ within a period of one year from the date of the written complaint addressed to the Hotel.

The ombudsman will attempt, in a fully independent and impartial manner, to amicably resolve the dispute.

Once the ombudsman's decision is rendered, each Party is free to accept or refuse the solution proposed by the ombudsman.

Guests are also reminded that pursuant to Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council dated May 21, 2013, they can access the online dispute resolution (ODR) platform at the following address: http://ec.europa.eu/odr 

ANY DIFFICULTIES ARISING OUT OF OR IN CONNECTION WITH THE INTERPRETATION, PERFORMANCE OR TERMINATION OF THE AGREEMENT, WILL BE SUBMITTED, UNLESS AMICABLY RESOLVED UNDER THE ABOVE CONDITIONS, TO THE EXCLUSIVE JURISDICTION OF THE COMPETENT COURTS OF CYPRUS, INCLUDING IN CASE OF SUMMARY PROCEEDINGS, IMPLEADER OR MULTIPLE DEFENDANTS. NOTWITHSTANDING THE FOREGOING, IT IS SPECIFIED THAT IN ACCORDANCE WITH ARTICLE R.631-3 OF THE FRENCH CONSUMER CODE THE GUEST MAY CHOOSE TO BRING ANY DISPUTE EITHER BEFORE THE COURTS HAVING TERRITORIAL JURISDICTION UNDER THE FRENCH CODE OF CIVIL PROCEDURE, OR BEFORE THE COURTS OF THE PLACE OF RESIDENCE OF THE CONSUMER AT THE TIME OF ENTERING INTO THE AGREEMENT, OR OF THE PLACE IN WHICH THE HARM OCCURRED.

CLAUSE 14. MISCELLANEOUS

• Severability

Should any provision of this Agreement be held to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the remaining provisions shall remain valid, applicable, and enforceable, unless otherwise provided in such jurisdiction.

• Links to the Website – Links to third-party sites

Creating a hypertext link to the Website or to components of the Website without the express prior written permission of Vanand is prohibited. Vanand reserves the right to request the deletion of any link to the Website that was not, or is no longer, authorized and to claim damages on the basis of the harm thereby sustained. Sites containing a hypertext link to the Website or to any one of its components may not be under the control of Vanand, which accordingly disclaims all liability (specifically editorial) in connection with access to and the content of such sites. The Website may contain links to other websites or external sources (“Third-Party Sites”). To the extent that Vanand has no control over such Third-Party Sites or their content, Vanand provides no assurances concerning their availability or content and disclaims all liability in connection with the content, ads, products, services, or other materials available on or from such Third-Party Sites. By providing links to such Third-Party Sites, Vanand does not approve, endorse, or make any representation concerning the content of such Third-Party Sites. You acknowledge that you are solely responsible for any decision by you to activate the links to such Third-Party Sites. Vanand also disclaims all liability for any actual or alleged damages or losses arising out of or in connection with your use, or reliance on the content, goods, or services available on such Third-Party Sites.

• No waiver

No failure by either Party to enforce any of their rights or remedies under the Agreement (or any part thereof) against the other Party shall operate as a waiver of their right to enforce any such right or remedy in the future. No waiver shall be effective unless it is expressly stated to be a waiver and communicated to the other Party in writing.

• Headings

Section headings are for information purposes only. In case of a conflict between the headings a the content of the section, the content will prevail.

• Translation

In case of any contradiction and/or discrepancy between the French version of these Terms and Conditions and their English translation, the French version shall prevail. The English translation is provided for information purposes only.

SPECIFIC TERMS AND CONDITIONS AREV ST. TROPEZ

Individual Police Form:

As required by Article R.814-1 et. seq. of the French Code of Entry and Residence of Foreigners, for Hotel Reservations, you hereby grant permission to the Hotel to complete an individual police form with the data you provided for the Reservation. The Hotel will provide you with this form at check-in for verification purposes and signature.

Check in:
Check-in time is 4 p.m.

Check-out:
All guests must vacate their room by 12:00PM on their date of departure. Departure after this time may incur additional charges and is subject to availability. If a late departure has not been previously authorized and rooms are available, we reserve the right to add an additional nights’ charge to your Hotel Reservation. If there is no availability, Hotel management reserves the right to enter your room and store your personal belongings (including those in the safety deposit box) in a secure location.

Any charges incurred during your stay (such as restaurant charges, spa treatments etc.), will be automatically charged to the credit card provided at time of check-in.

Mini bar:
All items provided in our in-room minibars are chargeable and are not included in the room rate. Applicable prices for minibar items are provided in the room. If you consume any item from the minibar, a corresponding charge shall be added to your bill.

Pets:
Dogs are welcome under certain conditions, at the discretion of the Hotel. In such case, a minimum pet fee of EUR 100 per night will be added to your Hotel Reservation.

For hygiene reasons, unless otherwise indicated by the Hotel, dogs are not allowed in eating or bar areas or, as applicable, at the pool, spa, and the fitness center. All owners are responsible for picking up after their pet.

Unless otherwise indicated, dogs must be kept on a leash in the common areas of the Hotel. Dogs may only be left alone in the room in a crate. In such case, Owners are responsible for making sure their pets do not disturb other guests or Hotel staff. Any violation of these rules which leads to complaints from other Hotel guests or staff may result in us revoking this privilege or cancelling the remainder of your Hotel Reservation. We will not refund the remaining portion of your stay and will not have any further liability to you in this regard.

Pool:
The swimming pool rules are displayed at the Hotel. The presence of a parent or of a responsible adult is mandatory to supervise children under the age of 13 swimming in the pool. Due to the depth of our pool each parent and/or legal guardian is responsible for ensuring that children over the age of 13 are proficient in swimming. Similarly, each adult is responsible for ensuring their safety in the deep end of the pool. Please note that there will be no lifeguards on duty.

Fitness Center:
The rules for use of the gym are displayed in the Hotel. The presence of a parent or of a responsible adult is mandatory to supervise children under the age of 15 using the gym.

Children:
Children under the age of 13 must always be supervised by their parents or a responsible adult in all areas. Children under the age of 13 cannot be left unsupervised in the room for an extended period. Please contact the Hotel management if you require child minding services.
Guests also agree to ensure that any children under their responsibility respect the peace and quiet of the establishment under all circumstances.

Valet and Parking Service:
The Hotel may offer paid valet parking services or authorize you to self-park your vehicle for a fee of EUR 40 per night in the Hotel’s parking lot. By using the valet parking service, you expressly grant permission to the Hotel staff to drive and relocate your vehicle as may be required. To this end, please note that the fuel level of the vehicle must be adequate and that any necessary charging cable and/or corresponding adapter must be left in the vehicle and accessible by the Hotel staff. No valuable personal belongings should be left in the vehicle. You can also enquire with the Hotel staff if you wish to clean your car during your stay or prior to your departure.

The Hotel disclaims all liability for damage to the bodywork of less than 1cm in length or diameter (such as superficial scratches, dents, or dings), given the difficulty of detecting them when the vehicle is handed over and the possibility that they may become visible when the weather changes, during daylight hours, or when the vehicle is cleaned.

Any cars left at the Hotel after the guest checks out will be subject to an additional parking fee and may be towed at our discretion.

Laundry service:
• The Hotel may offer Guests a laundry service for their clothes. All information regarding the laundry service, including applicable price per item, services offered (dry cleaning, ironing etc.) and turnaround times is provided in the room.

• Laundry services are provided either by the Hotel or by an external service provider to whom the items are entrusted.

Wi-fi access:
• Wi-Fi is available to Guests free of charge.

• The internet service offered to Guests shall not be used for unlawful or infringing purposes and Guests shall not try to circumvent any security measures implemented by the Hotel on its network.

Guest behavior:
You agree to enjoy the Services in a responsible and respectful manner. Please refer to the
Arev Ways To Be for more information in this regard.

Security:
Surveillance measures are implemented by the Hotel. CCTV surveillance of all internal and external common areas of the Hotel is in place to ensure the safety and security of persons and property. Safety deposit boxes are available to Guests in the rooms. The Hotel management is not liable for the contents of your safety deposit box. Guests are advised to exercise caution, especially regarding items of high value. We strongly recommend that Guests do not leave any valuables on display (especially in guest rooms, common areas or in vehicles parked in the Hotel's parking lot).

Loss or damage to Hotel property:
During your stay, you are responsible for the room(s) you are staying in, as well as the furniture fixtures and décor placed in the room(s). You agree to assume responsibility for the consequences arising out of any negligence, fault, or error on your part (or by the persons for whom you are responsible) and for any damages whatsoever, without limitation, to third parties or to the Hotel.

Upon your check-in, please let the Hotel staff know of any existing damage to furniture and fixtures in your room. In the event of undeclared damage found at the time of, or after, your departure (check-out), the Hotel reserves the right to charge you for the cost of rectifying such damage or costs of special cleaning or replacement required by such damage or deterioration, as well as any possible additional costs related to the unavailability of the room during this period.

Removal of Hotel property:
A full inventory of the room is conducted by housekeeping prior to check-in. Please note that several items in your room (such as the hairdryer, umbrella, bathrobe, coffee table books, ceramic amenity jars) are available for sale as detailed in the price list found in your room. It is your responsibility to confirm that all items included on this list are present in your room upon your arrival. Should you decide to purchase one of these items, we shall charge the credit card on file for the cost of the purchased item(s). We also reserve the right to charge you the cost of replacing any items that are removed from the Hotel without consent. The charge will be the full replacement amount of the missing item, including any shipping charges.

Theft of property:
If you believe any item from your room (either personal or belonging to the Hotel) is missing, please contact Hotel management immediately so we can notify the police in a timely manner. The local authorities will be responsible for any resulting investigation and Lou Tropez shall not have any liability in this regard. Violators will be prosecuted to the full extent of the law.

Non-smoking environment:
In accordance with local regulations, all indoor public areas are non-smoking. Smoking is not permitted in the rooms. The Hotel reserves the right to charge you for one night's stay in the event of the smell of smoke in the room after your departure. Smoking is permitted in outdoor areas.

Maintenance and Repairs:
At certain times, the Hotel may need to perform maintenance services which may result in some parts of the Hotel buildings, rooms, or other facilities becoming unavailable. We will attempt to keep all Hotel guests informed of these circumstances to the extent possible. We may need to enter your room during your stay to perform routine maintenance services. We will inform you in advance of this circumstance. If the issue cannot be resolved in a timely manner, we reserve the right to relocate you to an equivalent room. If an equivalent room is not available and we relocate you to a lower category room, we will refund you for the difference in price. In such circumstances, an early check-out will also be permitted, and we will refund you for the remaining portion of your Hotel Reservation.

We will not be liable for any disruption in Services caused by water or electricity (or other utility) outages outside of our control.

Filming and Photoshoot policy:
Commercial photography or video shoots are not permitted at the Hotel without the express written consent of the Hotel management. Guests are not permitted to take photographs or videos of any other Guests or members of the Hotel staff or in the immediate vicinity of a celebrity.